LightScribe.com 2018 Website
Have you visited www.LightScribe.com since the beginning of 2018?
Then you will have been greeted with this redirect page:
What’s This About?
Firstly, HP have no intention of re-establishing LightScribe.com as a LightScribe support website.
However if you are interested in the LightScribe.com domain name you can contact ddna.com who are acting on HP’s behalf.
Implications For LightScribe Users
Now at first glance this may seem unimportent, and from a purley LightScribe functional sense it is.
However, that’s not the only consideration here.
Every time you open up the LightScribe System Software Control Panel go to the Services Tab you will see this:
All the Go buttons and obviously the lightscribe.com link go to… you guessed it, the redirect splash page.
So here is what is happening.
Everybody who has installed the LightScribe System Software and who want extra information on LightScribe, click on a button or the link and land on the splash page, and as you can guess, they are somewhat confused, to put it mildly. Instead of getting to a live working support site they see that.
In addition to that, any live link on the web that still points to ANY page on LightScribe.com, and there must be 100s if not 1000s, will also take people to this redirect page as well.
The Good News
I have been in communication with DDNA and they more than happy to forward all the enquiries they get, that are LightScribe support related, to me.
That way anybody who needs help with LightScribe can still get it.
I won’t say this is an ideal solution but under the circumstances it’s better than folks just being left in the dark. Many of the emails do start with ‘what’s happening’ or “is LightScribe dead’ which is understandable because this is not the sort of page these folks expected to land on.
I have written this post to alert you to the situation. However, you may have landed on that page and wondered what was going on yourself.
Also to inform the LightScribe community what is happening and NOT to use any of the links in any of the FREE LightScribe Software.
1: The System Software
2: The Simple Labeler
3: The Template Labeler
They will all direct you to that page.
I am very grateful to DDNA for offereing to forward the emails to me and I have been asured that they will continue for as long as this redirect page is being used.
Of course if you do need LightScribe Support please Contact Me
As soon as I get any further news regarding this situation I will of course post a further update here.
Thanks for taking the time to read this I hope it has cleared up what is happening to the lightscribe.com site.
All my best.